We will constantly strive to bring about change and continuous improvement by:
 

• focussing on the affordability and value of services in order to support as many people as possible, whilst ensuring accessibility.
   
• measuring service performance and effectiveness with feedback to ensure a high quality 
   
• identifying and meeting the changing needs through research and observation
   
• encouraging independence, dignity and choice 
   
• influencing decision and policy makers through education and advocacy, and supporting people in the exercise of their rights
   
• setting standards of social justice with a vigorous commitment to equal opportunity for all
   
• sustaining the assets of the Charity to meet future needs
   
• adopting policies which are friendly to the environment

We will seek to ensure a decent balance between standards and the available resources, with all our enterprises being self-supporting.

We set a high value on its place in the community and us openly accountable to its stakeholders for its policies, its decisions and its performance.